Cushion FAQs

If you cannot find the information below you are looking for regarding buying cushions for outdoor furniture from The Cushion Makers, please visit our contact us page to request information, or chat with us.

CAN I SEE A SAMPLE OF THE FABRIC BEFORE ORDERING OUTDOOR FURNITURE CUSHIONS ONLINE?
Yes, simply email us with your fabric choice and postal address, and we’ll send a sample. While most are free, some suppliers may charge for samples. If you’re in Australia and want to see fabric samples, contact our sister company, Cushion Factory, or email us with your fabric preferences, full name, and postal address, and we’ll send up to 5 Sunbrella fabric samples free of charge. If you are anywhere else in the world, each sample is $5usd, so please email us your requests and we will reply ASAP

HOW CAN I TRUST THE QUALITY OF MY CUSTOM MADE CUSHIONS FOR OUTDOOR FURNITURE?
At The Cushion Makers, we ensure your custom-made cushions meet high standards through our quality control systems and skilled sewing team. For more details, check our Terms and Conditions.

WHAT IS THE BEST FABRIC FOR OUTDOOR CHAIR CUSHIONS UNDER A PATIO?
All our outdoor furniture cushions are designed to be mildew and fade-resistant, making them perfect for outdoor use. Sunbrella fabric is highly recommended for its durability.

WHAT IS THE BEST FABRIC FOR ALL-WEATHER OUTDOOR FURNITURE CUSHIONS?
Sunbrella is the top choice for all-weather cushions. Made from 100% solution-dyed acrylic, it offers excellent resistance to stains, weather, and wear. Click here to view Sunbrella fabrics.

WHAT FILL SHOULD I CHOOSE FOR MY OUTDOOR BENCH SEAT CUSHIONS?
For wet environments, outdoor foam is ideal as it drains water efficiently, unlike regular foam, which retains moisture. For indoor use, furniture foam provides great comfort and support.

HOW DO I CARE FOR CUSTOM MADE OUTDOOR FURNITURE CUSHIONS?
Most fabrics can be cleaned with soap and water. For detailed care instructions, visit our fabric gallery.

ARE THERE OTHER FABRIC OPTIONS AVAILABLE?
Yes, we offer hundreds of fabric choices, including Sunbrella and Warwick. For special orders, email us and we’ll arrange the fabric for you.

WHAT CUSHION THICKNESS SHOULD I CHOOSE?

  • Daybeds: 100mm
  • Bench Cushions: 75mm
  • Seat Pads & Chair Cushions: 50mm
  • Sunlounges: 75mm
  • Lounge Seats & Backs: 100mm
  • Bolster Pillows: 200mm diameter
  • Window Seats: 75mm
  • Round Cushions: 50mm

DO I NEED TIES FOR MY OUTDOOR CHAIR OR BENCH PADS?
If your cushions are exposed to wind, we recommend ties. They’ll be made from coordinating fabric and are about 20cm long.

WHAT FABRIC SHOULD I CHOOSE FOR CUSHIONS NEAR A POOL?
Sunbrella fabric is chlorine-resistant, making it the best option for poolside cushions. For fill, outdoor foam is recommended.

ARE ALL CUSTOM MADE OUTDOOR FURNITURE CUSHIONS MADE WITH ZIPPERS?
Yes, we use concealed, durable zippers on all cushions. If this doesn’t suit your needs, please contact us within 24 hours of ordering to make changes.

HOW CAN I ADD SPECIAL NOTES TO MY ORDER?
You can add notes during checkout. If more details are needed, feel free to chat with us directly.

HOW DO I ORDER CUSTOM MADE CUSHIONS ONLINE IF MY CUSHION ISN’T IN YOUR PRICE MATRIX?
Email us your cushion details, including fabric, fill, measurements, and style, and we’ll provide a custom quote.

WILL MY CUSHIONS FRAY AFTER WASHING?
No, all seams are overlocked to prevent fraying.

WHAT HAPPENS AFTER I PLACE AN ORDER FOR CUSTOM OUTDOOR BENCH SEAT CUSHIONS?
Once your order is placed, we create a cutting plan, sew your cushions to your exact specifications, and perform a final quality check before delivery.

CAN I MAKE CHANGES TO MY CUSTOM MADE CUSHIONS AFTER ORDERING?
Yes, you have a 24-hour grace period to make any changes. After that, changes may incur additional costs.

WHAT IS THE TURNAROUND TIME FOR MY CUSTOM OUTDOOR FURNITURE CUSHIONS?
Our turnaround time ranges from 10 days to 6 weeks, depending on the season, workload, and supplier timelines. Contact us for the current timeframe.

WHAT IS YOUR RETURN POLICY?
Please visit our Terms and Conditions page for full return details.

HOW WILL MY OUTDOOR FURNITURE CUSHIONS BE SHIPPED?
We take great care to ensure your cushions arrive in perfect condition, shipping them wrapped in strong plastic through a trusted freight company.

outdoor bench cushions